PSX5Central
Non Gaming Discussions => Off-Topic => Topic started by: GigaShadow on November 29, 2004, 08:03:59 AM
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Outsourcing! Did the online tech help this morning with HP for my Ipaq cradle that is obviously defective. The power cord will not stay in and it won\'t charge the Ipaq. Why am I not surprised I was speaking to an outsourced job. Here is the conversation I had:
[ Mon, Nov 29, 2004 9:16 AM] -- Kiran R
Are you referring to the barrel connector?
[ Mon, Nov 29, 2004 9:17 AM] -- Eric H
yes it seems to be loose inside and won\'t allow it to stay connected. I believe it is defective since this only the second or third time I have removed it and plugged it back in since I have had it.
[ Mon, Nov 29, 2004 9:19 AM] -- Kiran R
Does the amber light flash when the iPAQ is connected using the connector?
[ Mon, Nov 29, 2004 9:20 AM] -- Eric H
no, but it does sync which tells me the USB port is working properly. No light comes on when it is in its cradle.
[ Mon, Nov 29, 2004 9:21 AM] -- Eric H
The outlet on the cradle for the power is loose. When I plug in the adapter it wiggles around and falls out.
[ Mon, Nov 29, 2004 9:22 AM] -- Kiran R
Could you provide me the part number of that please?
[ Mon, Nov 29, 2004 9:23 AM] -- Eric H
314035-001
[ Mon, Nov 29, 2004 9:29 AM] -- Kiran R
Please give me five more minutes. I shall check on this.
[ Mon, Nov 29, 2004 9:29 AM] -- Eric H
thanks
[ Mon, Nov 29, 2004 9:32 AM] -- Kiran R
Since when have you been experiencing the issue?
[ Mon, Nov 29, 2004 9:32 AM] -- Eric H
just today
[ Mon, Nov 29, 2004 9:33 AM] -- Eric H
I have only had this for about 6 months or less
[ Mon, Nov 29, 2004 9:35 AM] -- Kiran R
I understand that this has gradually developed over this time period.
[ Mon, Nov 29, 2004 9:36 AM] -- Eric H
not to my knowledge. As I have stated, I have only unplugged the AC PS from the cradle two or three times before.
[ Mon, Nov 29, 2004 9:44 AM] -- Kiran R
I suggest that you check with another good known cradle.
[ Mon, Nov 29, 2004 9:46 AM] -- Eric H
I have the only HP cradle in the office. This is obviously a defective cradle. I need to get it replaced and it is under warranty.
[ Mon, Nov 29, 2004 9:51 AM] -- Kiran R
This will help me isolate the issue.
[ Mon, Nov 29, 2004 9:53 AM] -- Eric H
The issue is the power input connector on the cradle is broken. It will not hold the plug and it will not charge the unit when it is in its cradle.
[ Mon, Nov 29, 2004 9:57 AM] -- Kiran R
Unfortunately, this cannot be replaced by us.
[ Mon, Nov 29, 2004 9:57 AM] -- Kiran R
You will need to purchase a new cradle.
[ Mon, Nov 29, 2004 9:57 AM] -- Eric H
Why not? Am I talking to someone in the United States? This is a warranty item. You have to be kidding.
[ Mon, Nov 29, 2004 9:58 AM] -- Kiran R
I understand your concern.
[ Mon, Nov 29, 2004 9:59 AM] -- Eric H
Well then why can\'t it be replaced? You can\'t give me an RFP number?
[ Mon, Nov 29, 2004 10:00 AM] -- Eric H
You also didn\'t answer my question regarding if I was talking to someone in the United States.
[ Mon, Nov 29, 2004 10:01 AM] -- Kiran R
No Eric. I am located in India.
[ Mon, Nov 29, 2004 10:01 AM] -- Eric H
Wear and tear? 3 times is wear and tear?
[ Mon, Nov 29, 2004 10:01 AM] -- Eric H
I thought so. I know you can\'t help me with this now. Thanks anyway.
[ Mon, Nov 29, 2004 10:02 AM] -- Kiran R
We are sorry for the inconvenience. Please accept our apologies for not being able to be of any assistance to you in this regard.
[ Mon, Nov 29, 2004 10:03 AM] -- Eric H
Ok have a good day.
Nothing against India or anything, but when companies like HP want you to use their "online support" they should tell you upfront that this kind of support can not help you with certain issues.
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WTF? This is like the Dell conversation posted earlier. People are IDIOTS!! Why the hell is the tech support located in India?
And...YOU HAVE A WARRANTY!!!! So what gives?
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[apu mode] You sir! Get the hell out of my store, and Come again![/apu mode]
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Called and spoke to some guy named Bob at HP. Five minutes later he stated they were shipping me a new cradle - and I don\'t have to return the old one.
You are right Evi. This is just like someone\'s Dell experience - don\'t these companies know that they pay for what they get? Sure they may be able to solve some tech issues, otherwise they are worthless.
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Originally posted by EviscerationX
WTF? This is like the Dell conversation posted earlier. People are IDIOTS!! Why the hell is the tech support located in India?
And...YOU HAVE A WARRANTY!!!! So what gives?
Because its cheap. I called Tech support because my D-Link router wouldn\'t let me send or view e-mails (don\'t ask, I have no idea). I called tech support, fixed in about 5 minutes. They must have been in America.
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I call tech support for my DSL, and I ALWAYS get a foreigner who I can\'t understand, or can\'t understand me! IT MAKES ME SICK!
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Ok im in the IT department and have talked to these bastards in India and let me ask you now that you have had the same exerience is it just me or do those people sound like farts underwater?
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I called the phone service for my LG cellular phone.... The phone was stuck in Car-kit mode with no car kit attached.
The person at tech support didnt even know what a car kit was.
They told me to put my phone in lock, but they did not know how to unlock a phone.
They then put me on hold and never came back. (10 minute call almost)
I called another person and was off the phone in 2 minutes.
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Originally posted by Deadly Hamster
I called the phone service for my LG cellular phone.... The phone was stuck in Car-kit mode with no car kit attached.
The person at tech support didnt even know what a car kit was.
They told me to put my phone in lock, but they did not know how to unlock a phone.
They then put me on hold and never came back. (10 minute call almost)
I called another person and was off the phone in 2 minutes.
A trainee perhaps?
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The other tech call was me calling Dell and because they are freaking idiots they lost that 800 sale and I won\'t buy my next computer from them either.
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Originally posted by Titan
A trainee perhaps?
An idiot perhaps? :D
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Attached is a tech support call I made to HP once...
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Dude, that\'s just....weird.
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This explains it all, incase u missed it.
http://illwillpress.com/tech.html
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Yea I still haven\'t gotten a response for my vid card problem.. tech support blows
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Conan O\'Brien India Tech Support skit:
http://www.gisnetwork.org/conan/Conan_blitzindia.zip