Hey sorry about your problems with the system. When I got my Dreamcast in the Mail it had a bad Laser Oscillator and wouldn\'t detect any discs at all. So I sent mine in and didn\'t get it back for like a month. It really sucked. So, I\'m sure there\'s a major reason, but I wish it wouldn\'t take these companies so long just to send you back your machine. The place I was supposed to send the DC to, I think they were called "MYTEAM" or something like that, gave me an extra phone cord, *big deal*, and 2 hats. So it\'s not like they treated me badly with service. Actually quite friendly on the phone. How were they with Sony when you talked to them? I know it doesn\'t really affect the system, but I still love friendly and good service. I just wish they weren\'t so slow.