20,000 is nothing compared to the overall audience
yes, they reap a windfall for DVD\'s
they pay about 16-17$ for each DVD copy they purchase, BUT this will change eventually
another thiing to remember, VHS tapes last longer than DVD\'s
we dispose of at least 25-30 DVD\'s every month due to carelessness.
"i got it that way" or "it played fine for me, it must have been the person who had it before me" are the most common excuses i hear everyday. people just toss the disks around and after a few times, they become unplayable
i once had some lady drop a case in the drop slot, and upon opening it, i found the disk shattered into several slivers. i proceeded to call here, and she said "it was like that when i got it". if it was possible to reach thru the phone and strangle here, i would have. needless to say, i couldnt charge her for it.
in the end, you might think blockbuster or [insert company here] sucks or they have bad business practices, but in the end, its "we the customers" who suck. not even just at my current job. even when i worked at a restaraunt, i saw morons every day. i\'d see people pluck hair out of thier head, and drop into the last few bites of thier 17$ fettuchine dish, so they wouldnt have to pay for it.
so i rephrase, customers suck and thats why business\' work the way they do