I\'ve had no complaints except for taking an excessively long period of time to get things taken care of. Persistance is key however. I got my first 20.1" flat panel from them and 2 pixels were dead and they immediately took it back and replaced it. In fact, they sent the new one out first and told me to return the old one in the box they sent with shipping all paid for. The other good experience I had with them was when my GF4 4600ti ate itself and they not only replaced it, but upgraded it to a 9800pro without any extra cost -- this is the instance that took awhile as they were obviously losing plenty of money by doing this for me. Like I said though, persistance is key.
