Globalization is good because it evens things out.
If American workers think they can get lazy, just because they\'re part of a union and receive gubment benefits, then having their job outsourced to Ragheed in India is a good reason why they should stay on their toes. Work hard, make a better product, and the market will favor you.
Dell and its outsourced call-centers is an oddball issue, but it makes sense. The company makes a bulk of its money from selling its products to other businesses. In turn, these businesses have their own tech departments who are ready to fix problems at the drop of hat, they never need to call Dell for support. This allows Dell to cheap out when it comes to call centers.
The home user, however, is screwed, especially if they don\'t know how to work a PC.